Effective Date: 18/03/2026

At bongwholesale.ca, we strive to provide high-quality products and a smooth shopping experience. If you encounter any issues with your order, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

The item is damaged, defective, or incorrect upon delivery
You contact us within 48 hours of receiving your order
The item remains unused and in its original packaging

We do not accept returns for items that have been used or are not in their original condition, unless they are defective.

2. Non-Returnable Items

Due to the nature of our products, the following are generally not eligible for return:

Used items
Items damaged due to misuse or improper handling
Clearance or final sale items (if applicable)
3. Return Process

To initiate a return, please email us at:

support@yourdomain.com

Include the following details:

Your order number
A description of the issue
Clear photos of the product (if damaged or defective)

Our team will review your request and respond with further instructions.

4. Refunds and Replacements

Once your request is approved, we may offer:

A replacement for the same product, or
A refund to your original payment method

Refunds are processed after inspection and approval. Please allow 5–10 business days for the refund to reflect in your account.

5. Shipping Costs
If the return is due to a defective or incorrect item, we will cover the return shipping cost
For all other cases, return shipping costs are the responsibility of the customer (if applicable)
6. Order Cancellations

Orders can only be cancelled if they have not yet been processed or shipped. Once shipped, the order cannot be cancelled.

7. Important Notes
We reserve the right to deny return or refund requests that do not meet the above conditions
Products must be used responsibly and in accordance with applicable laws
8. Contact Us

For any return-related queries, please contact us at:

sales@bongwholesale.ca.